Legal
Cancellation & Rescheduling Policy
Last updated: July 2026 - draft, to be finalised by HOMELARA LTD
We understand that plans change. This policy sets out a fair, simple approach to rescheduling and cancelling cleans. It is a working draft and may be updated.
Rescheduling
You can reschedule your clean free of charge up to 48 hours before the scheduled start time - just contact us and we'll find a new date together. We will always try to accommodate changes made inside 48 hours, subject to availability.
Cancelling
You can cancel free of charge up to 48 hours before your clean. Cancellations made within 48 hours of the scheduled start may be subject to a cancellation fee, to be confirmed in your booking confirmation.
How to reach us
To reschedule or cancel, email lauraflorez@homelara.uk or message us on WhatsApp at +44 7939 365873.
Questions about this policy? Email lauraflorez@homelara.uk or contact us.